Find your PDNo one makes it easier.
Here are some quick tips:
Pump up the volume.Make sure your audio is on so you can hear the prompts when things aren’t quiiiite right.
Lights, camera, action.Your webcam needs to be able to see those beautiful pupils of yours clearly. Brighten up that room, but avoid backlight.
Come a little closer.It’s time to get personal. You’ll want to be about a foot from the camera so we can get the most accurate measurement.
Grab the right card.Choose a light colored card with a magnetic strip. Hold it by the top corner, right above those bangin’ brows.
+It's saying my browser isn't supported, what gives?
If you are on desktop, make sure you're using Safari, Chrome or Firefox. For mobile, jump on Safari if you have an iPhone, and Chrome if you are on an Android.
+Why do I need to use a card, and what kind of card can I use?
A standard size card gives us something to scale in order to measure the distance between your pupils. There's never a need to use a credit card (please don't, really). Drivers license, library card, club card — they all work great.
+So, you have a picture of my face now?
+I keep getting errors. Help!
There's a few things that help our tech work it's magic. First, make sure your audio is on to hear some clues on what you might be missing. You'll want to look straight into the camera and have your eyes clearly visible. (Sorry bangs, but we're going to have to push you aside.) Place your card with the magnetic strip on the bottom, right above your eyebrows. Hold the card at the top corner so the magnetic strip is clearly visible. Make sure you're in a well lit environment and that camera is squeaky clean (no finger smudges please). If you're still having issues, contact us! We can help.